SCAM Alert! Do Not Answer 235-683-4810 Infected Computer Windows Update Scam

I have another scam to warn you about. just a few minuets ago I received a call from 235-683-4810 telling me the same thing as the last unknown number (see my post about 1-111-111-111 Scam) My computer was not responding to the updates from Microsoft, so this time since I was home I decided to humor the guy and have a little fun, and gather as much information as I could to tell you about the scam.

First the guy on the phone sounds Indian or at the very least Middle Eastern, I say this to warn you not to talk bad about these people I have known many great Middle Eastern people over the years that would never do this kind of thing.

I asked the guy how he knew my computer was not getting these updates and he tells me he has an ID from my computer, so I ask him which computer it is since at any given time I have multiple.  He told me it was my home computer, again I ask which one since I have about 18 here currently (all in various states of operation) He then tells me to just start-up one of them so I chose my laptop.

As I am starting my laptop I decide to have some fun and boot into Windows 8.  After I tell him I am logged in he asks if I can see icons, I tell him yes as I am staring at the Start Screen and then he asks me to click on the Start Button.  “I don’t have one,” I replied.  He paused for a while and then tells me to hit the Windows Key and the R Key at the same time on the keyboard.  This of course brings up the Run Box, to which I replied “you could have just said go to the Run Box,” he then had me type in CMD to bring up the Command Prompt and then type in a command Assoc and hit Enter.  This brings a list of File Associations and he tells me to look at the one for ZFSendToTarget=CLSID\{888DCA60-FC0A-11CF-8F0F-00C04FD7D062} and this guy tells me that this CLSID is a unique ID for my computer.  I explained to him that it is not unique and that ID would come up on any computer that you did this on.  This is where they try to trick you with smoke and mirrors.  Do not fall for this.

CLSID in CMD

CLSID in CMD

This guy then had me open another Command Prompt and type in EVENTVWR and hit Enter.  This brings up the Event Viewer I again told him he could have just told me to go to the Event Viewer.  In the Event Viewer he has me double-click on Windows Logs and then Application and asks me to scroll through and see if there are any Errors I tell him there are no Errors there then he ha me double-click on System and see if there are any Errors there I say yes there are many.  He then tells me this is proof that my computer is infected and that they can clean it up and make it run fast.

Event Viewer in Windows 8 showing Errors

Event Viewer in Windows 8 showing Errors

Now  I want to pause here, if your computer was infected it could have Error entries in the Event Viewer because of that however they are specific Errors. Also there will always be Errors in here and they are not something to worry about.  I also asked this guy how he would fix Disk 11 Errors as these were usually signs of a bad hard drive and not an infection, he insisted that my machine was infected.

I finally told him and I knew they were running a scam.  He tried to argue with me that they were not a scam, but I know better.  I finally told him I was going to report everything to the proper authorities.

I hope this helps warn you and I hope the links I provided gives you more information on how they try to use things incorrectly in your computer to trick you.  I think the bottom line is if you do answer and you hear a Middle Eastern accent from a number you do not know, just hang up.

9 replies
  1. Nuclear Sunshine
    Nuclear Sunshine says:

    Got the Middle Eastern call about “People trying to hack my computer” form 732-276-1866. This time they are claiming to be calling from New Jersey, in the past Florida, and California. I suspect they just use Dial IP and have their devices provide whatever fraudulent location. It’s the same group each time it seems by the read script and accents. “Without, my computer being hacked they called to let me know that some is trying with my phone number”, odd as my internet handle and email would be more obvious in electronic security and he didn’t know my personal name. Yeah, fraudulent BS. I asked if they had a website (my normal script) and this time the fellow said that he wasn’t going to tell me. Last time they had a cheaply made one with faked Windows logos with the wrong colors. Perhaps my last web comment made it too public? Keep in mind Microsoft will not call people, if you search the company website they have free software to detect malware and viruses. Use it if you have any concern about your PC. These people are not connected and a total blind call scam.

    Reply
  2. Nuclear Sunshine
    Nuclear Sunshine says:

    Now they call themselves “Windows Technical Department” based in Florida (still with the Middle Eastern accents) and they have a website to show they are indeed real http://livewindowscare.org/. The Laugh is that they even changed the color order on the Microsoft Logo if you get to see this site. No not a Microsoft site and they claim “Windows and Microsoft are separate entities” hmmmm…. But this site also changes their name to “Windows Live Care”. I’ve repeated my request to remove me from their call lists, but these fools will likely just call again another day, so I can update a post on the web for the next person.

    Honestly, all they do is make a culture of good people look bad.

    Reply
  3. tom
    tom says:

    they are still at it now, pretended o be the government of canada saying someone in mexico had hacked into my computer

    Reply
  4. Kevin
    Kevin says:

    I just got the phone call…Before reading this post. I knew about the scam, so i decided to have some fun with the guy. First he said to hit the start button, to which i replied “i’m using windows 8” (again…this was before i saw that you had some fun with him).

    Then he said, OK, hit the windows key then R. To which I said, How do I do that, I’m on a tablet without a keyboard dock.

    Then the first guy transferred me to the “technical support manager”

    After getting on the phone with him, I told him that I was having a problem with my flux capacitor’s connection to windows update. He put me on hold for about 45 seconds, and then said he would have to do more research on my problem and call me back.

    Reply
  5. Martha
    Martha says:

    The same guy has been calling my house at least once a week for the past couple of months. Each time I hang up on him and tell him to stop. He called again today. My phone is supposed to be on the No Call Registry so I don’t know how he is even getting through.

    Reply
    • Usefulwindows
      Usefulwindows says:

      I have not gotten a call in a while, these guys are scammers from another country so the do not call list is of no use. They use auto dialers to figure out good phone numbers. Next time call them out on their BS, tell them you are reporting them. I told them that and they have not called me back so far.

      Reply
  6. Daniel
    Daniel says:

    Thank you so much for posting your experience in this blog. My wife received this exact some phone call and I couldn’t seem to convince her this was a scam. I think she finally came to her senses when she found your blog report.

    She has promised to just hang up in the future.

    Reply
    • Usefulwindows
      Usefulwindows says:

      I am glad it helped someone, I have been in the tech industry too long to fall for their tricks but they can make a convincing argument if you are not used to the jargon.

      Reply

Leave a Reply

Want to join the discussion?
Feel free to contribute!

Leave a Reply