SCAM Alert! Do Not Answer 235-683-4810 Infected Computer Windows Update Scam

I have another scam to warn you about. just a few minuets ago I received a call from 235-683-4810 telling me the same thing as the last unknown number (see my post about 1-111-111-111 Scam) My computer was not responding to the updates from Microsoft, so this time since I was home I decided to humor the guy and have a little fun, and gather as much information as I could to tell you about the scam.

First the guy on the phone sounds Indian or at the very least Middle Eastern, I say this to warn you not to talk bad about these people I have known many great Middle Eastern people over the years that would never do this kind of thing.

I asked the guy how he knew my computer was not getting these updates and he tells me he has an ID from my computer, so I ask him which computer it is since at any given time I have multiple.  He told me it was my home computer, again I ask which one since I have about 18 here currently (all in various states of operation) He then tells me to just start-up one of them so I chose my laptop.

As I am starting my laptop I decide to have some fun and boot into Windows 8.  After I tell him I am logged in he asks if I can see icons, I tell him yes as I am staring at the Start Screen and then he asks me to click on the Start Button.  “I don’t have one,” I replied.  He paused for a while and then tells me to hit the Windows Key and the R Key at the same time on the keyboard.  This of course brings up the Run Box, to which I replied “you could have just said go to the Run Box,” he then had me type in CMD to bring up the Command Prompt and then type in a command Assoc and hit Enter.  This brings a list of File Associations and he tells me to look at the one for ZFSendToTarget=CLSID\{888DCA60-FC0A-11CF-8F0F-00C04FD7D062} and this guy tells me that this CLSID is a unique ID for my computer.  I explained to him that it is not unique and that ID would come up on any computer that you did this on.  This is where they try to trick you with smoke and mirrors.  Do not fall for this.

CLSID in CMD

CLSID in CMD

This guy then had me open another Command Prompt and type in EVENTVWR and hit Enter.  This brings up the Event Viewer I again told him he could have just told me to go to the Event Viewer.  In the Event Viewer he has me double-click on Windows Logs and then Application and asks me to scroll through and see if there are any Errors I tell him there are no Errors there then he ha me double-click on System and see if there are any Errors there I say yes there are many.  He then tells me this is proof that my computer is infected and that they can clean it up and make it run fast.

Event Viewer in Windows 8 showing Errors

Event Viewer in Windows 8 showing Errors

Now  I want to pause here, if your computer was infected it could have Error entries in the Event Viewer because of that however they are specific Errors. Also there will always be Errors in here and they are not something to worry about.  I also asked this guy how he would fix Disk 11 Errors as these were usually signs of a bad hard drive and not an infection, he insisted that my machine was infected.

I finally told him and I knew they were running a scam.  He tried to argue with me that they were not a scam, but I know better.  I finally told him I was going to report everything to the proper authorities.

I hope this helps warn you and I hope the links I provided gives you more information on how they try to use things incorrectly in your computer to trick you.  I think the bottom line is if you do answer and you hear a Middle Eastern accent from a number you do not know, just hang up.

Install Windows 8 on Toshiba Satellite A215-S5849

If there has been a computer manufacture that has made laptops longer than most companies it is Toshiba.  Well I had a Toshiba Satellite A215-S5849 that I was working on and I wanted to test it further to see if its issues were hardware or software.  So I got out my test hard drive and decided to install Windows 8 on this machine.  I will say my test proved that the issues I was observing were software related and Windows 8 runs very well on this machine.

For my test I did a clean install of Windows 8 Enterprise X64 on this machine but you could to an upgrade install keeping your files and settings. but not the programs you have installed.  The install went great and it was up and running in no time.  After it booted I checked the Device Manager and there were a few drivers missing, to install these just run Windows Update.  Now the Device Manager looks clean but there are a few hidden issues.

First if you check under Display under the Device Manager you will see that there is no Graphic Driver installed.  This is easily solved however you will want to download the AMD ATI driver for the X1200 Graphic Card.  Once downloaded run the installer and choose the express setting.  This will not install the driver you have to do it manually.  Under Display Adapters right-click on the Microsoft Basic Display Adapter and click on Update Driver Software… then click on Browse My Computer For Driver Software, then click on the Browse button, then go to this folder C:\ATI\Support\10-02_legacy_vista32-64_dd_ccc\Packages\Drivers\Display\LH6A_INF then hit OK and then Next.  This should get the correct driver installed and want you to restart the computer.

Second if you try to adjust the screen brightness you may notice it does not work.  To resolve this you will want to download the Function Keys Driver from Toshiba.  Once you download it just run the installer and that is it.  Now the Function Keys should work fine under Windows 8.

Toshiba Satellite A215-S5849 System Properties and Device Manager in Windows 8

Toshiba Satellite A215-S5849 System Properties and Device Manager in Windows 8

This machine performs very well actually and I really like Windows 8 on here if you have a Toshiba Satellite A215-S5849 I would install Windows 8 on this computer.  Now if you are interested in running Hyper-v 3.0 you will not be able to on this machine as the processor does not support SLAT.  I ran the PassMark Performance Test and the computer got a score of 324.1, below is the Windows Experience Index.

Windows 8 Experience Index on Toshiba Satellite A215-S5849

Windows 8 Experience Index on Toshiba Satellite A215-S5849

This is a great computer to run Windows 8 on and I highly suggest this upgrade.  It really runs well on here and I think it is a great upgrade from Windows Vista or Windows 7.

 

Do Not Answer Calls from 1-111-111-111, SCAM or Let Anyone Tell You Your Computer Is Not Getting Windows Updates

Today I got a call from a weird number it was 1-111-111-111, first this is not a real number second is what the guy on the phone said, he clearly was from India and told me that “My computer was not receiving the Windows Updates and was rejecting them”  I laughed and said “yeah right” and hung up.

This is a two part lesson, first if the number is all the same number or not in the correct format, do not answer it.

Second never let anyone convince you over the phone that your computer is not getting Windows Updates because they have no real way of knowing and if they do, that is unlawful spying.  Microsoft does not know and will never contact you about it. Same with the company that does your Antivirus software, just hang up the phone and save your self from a scam.

I have heard of people getting scammed from people like this, paying for someone to remote connect and do “work” just ignore these jerks, they are just out too hurt you.

So please just don’t answer the phone!